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FAQ

  • 1,How do I order on michaelkorusa.com?

    Ordering on michaelkorusa.com is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

  • 2, Is your merchandise authentic?

    All our items are purchased from the manufactory directly works for official stores. We are based in the US, but we dispatch our items directly from our manufacturer located in China. So we can offer the items at low price without the expenditure for Market channel. But we guarantee that our items are of the BEST quality among those items being sold all over the Internet. We have the official label on it, you will know from the quality of our items, ours corresponds exactly to the ones sold on the official store. Please trust us. You will surely get the best goods at the lowest price.

  • 3, Do you ship your merchandise worldwide?

    Yes, we will send our merchandise worldwide by international express mail, and it usually takes about one week to delivery.

  • 4, How long will it take for my order to be processed and delivered?

    Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5-7 working days for delivery via Express Mail, we do not offer overnight shipping at present.

  • 5, How much shipping will be charged for each order and how can I track my parcel online?

    The tracking information will be sent by email once the items have been shipped. The shipping of the items is online traceable.

  • 6, What should I do if my order never arrived?

    Please contact customer service for assistance.

  • 7, How can I make returns or exchanges?

    We provide return and exchange service for our valued customers. Please refer to our policy firstly and contact us at service@michaelkorusa.com.

  • 8, Things are usually cheaper if they are bought in bulk. Are they?

    Yes, it's sure! It will be cheaper if you do a bulk shopping, please contact us for further assistance.

  • 9, What should I do if the items were damaged upon receipt?

    You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

  • 10, When will my credit appear on my account?

    Credits usually take 7-10 business days from the time we receive your item(s).